Who should I contact about a gambling problem

You can reach mk88's 24/7 Live Chat right away — support is available in Burmese. You can also email support@mk88.fit. We will listen with care and are ready to arrange self-exclusion for you.

21+ · Responsible Gaming

mk88 puts responsible gaming first

Gaming is a form of entertainment and should never become a financial burden. Take control of your life with personal limits and self-exclusion tools.

Why does responsible gaming matter

At mk88, we firmly believe every player should game for entertainment only. It is important to understand that gaming is not a way to earn income — it is a form of fun. Staying in control while you play is what makes it an enjoyable experience.

If at any point you feel that gaming is affecting your life, relationships, or finances, stop immediately and seek help. mk88 provides a full set of tools to help players stay in control. You must be 21 or older to play.

Responsible gaming means looking after yourself and caring for your family. This page clearly explains mk88's tools, the signs of problem gambling, and the ways you can get help.

mk88's protection tools

Deposit Limits

You can set your own limit on how much you deposit per day, per week, or per month. You can adjust this at any time to make sure you stay within your budget.

Session Time Limits

You can set how long you play in one session. When the limit is reached, the system will notify you and ask you to confirm before continuing, helping you stay aware.

Self-Exclusion

You can request a temporary or permanent self-exclusion. During the exclusion period, access to your account will be completely blocked and you will be fully protected until you choose otherwise.

Loss Limits

You can set a maximum amount you are willing to lose in a day. Once that amount is reached, you will not be able to continue playing for the rest of that day.

Gaming History Review

You can check your gaming history, deposit and withdrawal records, and wins and losses in your account. This helps you track your own patterns and stay aware.

24/7 Support

If you think you may have a gambling problem, you can reach out immediately via mk88's 24/7 Burmese-language Live Chat or by emailing [email protected].

Signs of a gambling problem

If you notice any of the following signs in yourself or a family member, seek help promptly

Trying to win back lost money

If you are trying to recover losses by playing more, that is a clear warning sign of a problem.

Hiding your gambling from family and friends

If you are gambling in secret because you fear those close to you will find out, that is a serious concern.

Borrowing money to gamble or facing financial difficulties

If you are borrowing money to gamble, unable to repay debts, or under constant financial pressure, you should stop immediately.

Gambling during sleep hours or throughout the day

If losses are keeping you up at night and you are gambling instead of sleeping, it takes a toll on both your body and mind.

Feeling angry or distressed on days you cannot gamble

If you feel restless, irritable, or exhausted on days you cannot gamble, that is a sign of addiction.

Gradually spending more and more time gambling

If your sessions have been getting longer without you noticing and you find it hard to stop, you should request self-control tools.

How to Use Protective Tools

Step 1

Log in to your account

Step 2

Select Responsible Gaming

In Settings, you will find the "Responsible Gaming" section. All available tools are listed there.

Step 3

Set your limits

Set a deposit limit, loss limit, or time limit as needed.

Step 4

Request Self-exclusion

If you need stronger protection, you can request self-exclusion via Live Chat and we will act on it right away.

How limits work

Once a limit is set, it takes effect immediately and cannot be exceeded. If you want to reduce a limit — for example, raise a deposit limit — you must wait 24 hours. Shortening a self-exclusion period requires 7 days' advance notice. This is by design, to protect you.

21+ Age Requirement

Gambling on mk88 is for players aged 21 and above only. Under no circumstances will we allow anyone under 21 to play. Parents and guardians should keep their accounts secure so children cannot access them.

mk88 confirms that age verification checks are carried out before anyone can access the platform. If verification fails, account access will be suspended immediately.

5 principles for responsible gambling

Think of gambling as entertainment, not a way to earn income
Do not chase losses
Set a budget before you play and stick to it
Put your income, health, and family first, then plan your play time
Do not drink alcohol before gambling — it leads to poor decisions

Need help? — We are here

Contact mk88's 24/7 Live Chat or email [email protected] to request self-exclusion, adjust your limits, or ask any questions

What You Should Know About Responsible Gaming

Self-exclusion is a voluntary request to block access to your account for a set period. You can choose from 1 week up to 6 months, or permanent. During the exclusion period, no offers will be sent to you, including bonus notifications. You can request this via Live Chat or by emailing [email protected].

When you lower a limit (i.e. a stricter limit), it takes effect immediately. If you want to raise a limit, a 24-hour "cooling-off period" applies, giving you time to reconsider the change.

You can reach mk88's 24/7 Live Chat right away — support is available in Burmese. You can also email [email protected]. We will listen with care and are ready to arrange self-exclusion for you.

Limits and self-exclusion can only be requested by the account holder themselves. However, if you are concerned about another player, you can send a message to mk88 Support and we will assist in whatever way we can.

Although account access for playing is blocked during a self-exclusion period, you can contact Support to arrange a withdrawal of any remaining balance. We will always act in the best interest of the player.

Log in to mk88 and go to Profile → Responsible Gaming. Select "Session Time Limit" and enter the number of hours you want to play. When that time is up, the system will notify you and you will need to confirm again to continue — this acts as a personal reminder.